My IP Camera Tool cannot find the camera’s IP, why?

1. Firstly, please check if your camera work normal or not; check the status of the lights on RJ-45, network cable is good or not, the connection of network and power is good or not, whether camera pan/tilt after power on (for indoor camera)
2. Whether your router enable DHCP function; if disable mac address filter
3. Computer and camera in the same subnet or not; the firewall block the camera or not
4. If you have another router, please plug the camera in it and try again
5. If you tired all the above steps and still failed, please use a network cable connect the camera and your computer directly, check if the ip camera tool can detect the camera or not